Shipping policy
Last updated: October 26, 2026
Every Mostly Pillows gift is made to order with the details you give us. That takes a little longer than grabbing something off a shelf, so here is what to expect.
Production time
We start making your order soon after it is placed. Production usually takes 2 to 4 business days. Different items in one order may be made at different facilities.
Delivery time
- United States: most orders arrive 15 to 20 days from the date you order, including production and shipping.
- Canada, UK, Australia and Europe: most orders arrive 15 to 30 days from the date you order.
Some products and shipping methods have their own delivery windows. The estimate shown on the product page or at checkout for your items and shipping method is the one that applies to your order. Delivery times are estimates, not guarantees. Carrier delays, weather, customs and peak holiday weeks can add time, so if you are ordering for a specific date, please order early.
Shipping rates
Shipping rates depend on your items and destination and are always shown at checkout before you pay. Eligible US orders of $100 or more ship free. A priority option is available at checkout for some items.
Tracking your order
When your order ships, we email you a tracking number. Because every item is made to order, this usually happens several days to a week after you order. Tracking can take a few days to start updating after the label is created. You can also check on our Track Order page.
Orders with more than one item
Each item is made separately and may ship from a different location, so a multi-item order may arrive in more than one package, on different days. There is no extra shipping charge when that happens.
International orders
Orders shipped outside the United States may be subject to import duties, taxes and customs fees charged by the destination country. Unless these are shown at checkout, they are the recipient's responsibility and are not included in our shipping charge. Customs processing can add time to delivery.
Address accuracy and changes
Please double-check your shipping address at checkout. If you need to change it, contact us right away. We can usually update it if your order has not shipped yet. We are not responsible for orders shipped to an address that was entered incorrectly, and if a package is returned to us as undeliverable or unclaimed, re-shipping may carry an extra cost.
Delivered but not received
If tracking shows your package as delivered but you cannot find it, please check around your property and with neighbors or others in your household, and allow 24 hours for it to turn up. If it still has not appeared, email us.
Questions
If your order has not arrived within the delivery window above, email us at support@mostlypillows.com with your order number and we will look into it right away.